Returning goods (withdrawal from the contract)
If you buy as a consumer (or as a sole trader buying for purposes not related to your profession), you have 14 days from receiving the parcel to withdraw from the contract without giving a reason.
- Report the return – write to sklep@wispero.pl (quote your order number) or fill in the form below.
- Send the goods back within 14 days of reporting it, to:
Wispero Karol Płaczek, Gawrych Ruda 101, 16-402 Suwałki, Poland.
The cost of returning the goods is borne by the buyer. Pack the product carefully – wood and plywood are easily damaged in transit. - Refund – we will refund the price of the goods and the delivery cost to you (up to the cheapest delivery option offered) within 14 days of your notice, using the same payment method. We may withhold the refund until we receive the parcel or proof that it has been sent.
Important: the following cannot be returned: personalised products – made to your design, with your text, names, date, or in made-to-order dimensions or colour. Information about personalisation is always given in the product description.
Complaints
If the product is damaged or does not match your order, write to sklep@wispero.pl: your order number, a description of the problem, photos and what you expect (repair, replacement, price reduction or refund). We will reply within 14 days. We are liable for any non-conformity of the goods that becomes apparent within 2 years of delivery.
If the parcel arrived damaged – take photos of the packaging and the product, ideally with a damage report signed by the courier.
Details: Shop terms & conditions, §7 and §8.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Wispero Karol Płaczek, Gawrych Ruda 101, 16-402 Suwałki, Poland, e-mail: sklep@wispero.pl
I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*): ……………………………………….
Ordered on(*) / received on(*): ………………..
Order number: ………………..
Name of consumer(s): ……………………………………….
Address of consumer(s): ……………………………………….
Bank account for the refund (if paid by a method other than bank transfer): ………………..
Signature of consumer(s) (only if this form is sent on paper): ………………..
Date: ………………..
(*) Delete as appropriate.